FAQ

Frequently Asked Questions



In order to check the contents of iGA Pass membership packages please click here
In order to check the prices of the iGA Pass membership packages please click here

To buy the iGA Pass membership packages;
• You can use our website www.igapass.com,
• Or you can use the Istanbul Airport mobile application.

Additionally, you can buy iGA Pass packages from the info and sales desks which will be located in the airport very soon. Information regarding when the iGA Pass info and sales desks start operating will be shared later on.




You can see the services included within the package you have bought through the QR menu on our application, Istanbul Airport. To access any of our services, you need to show your QR code to the related personnel. You can see the QR code in the QR menu of the mobile application as shown below after you buy the membership package.

From the day you buy the service, you are legally allowed to use your right of cancellation within fourteen (14) days without giving a reason. On the event that any of the services are used by your side within this fourteen (14) days, you are not allowed to use your right of cancellation.

After you have bought our services, if you have not used any of them within the aforementioned time frame, you can request to use your right of cancellation to an iGA info and sales desk, or our call center.

Owners of the iGA Pass Plus and iGA Pass Extra packages have 1 guest right in addition to themselves. iGA Pass Premium members have 2 guests right in addition to themselves.

For the members of iGA Pass Plus and iGA Pass Extra packages the children between ages 0-12, and for the owners of the iGA Pass Premium package, kids between ages 0-18 are not subtracted from their guest rights.

Prioritized check-in is included in all iGA Pass membership packages. If the passengers are using one of our contracted airlines, they should go to their airlines’ business check-in counter to use this service. Showing the QR code menu in our Istanbul Airport application to the check-in personnel will allow the passenger to access our service.

Our contracted airlines list is as mentioned below;
• ACM Air
• Aegean Airlines
• Afriqiyah Airlines
• Air Algerie
• Air Astana
• Air France
• Asiana Airlines
• Azerbaijan Airlines
• Badr Airline
• Belavia Belarus Airlines
• Buraq Air
• China Southern Airlines
• Egypt Air
• Emirates
• Etihad Airways
• Jazeera Airline
• KLM Dutch Airlines
• Korean Air
• Kuwait Airways
• Lot Polish
• Lufthansa German Airlines
• Middle East Airlines
• Oman Air
• Qatar Airways
• Royal Air Maroc
• Royal Jordanian
• Saudi Arabian Airlines
• Singapore Airlines
• Tunisair
• Turkish Airlines (Counter G26)
• Turkmenistan
• Uzbekistan Airways

If you are a member of one of the İGA Pass Extra, or İGA Pass Premium packages, you are allowed to register 3 different vehicles to your membership. For this reason, you should register the vehicles you want to access this service with. Please note that you can access this service with only one of the registered vehicles at the same time. You cannot use the service with different vehicles simultaneously.

You cannot change the car plate you have registered through our web site or mobile application. To change your car plate, you are required to contact the iGA Pass info and sales desk.

Packages that have a limit on them are only the Valet & Car park service, and the city transfer service. Other services do not have a limit on them and are usable freely.

E-Receipt that is related to your transaction will be e-mailed to your registered contact information within 7 days.

Your package will be activated on the date you buy it.

Membership packages are valid for a year, starting from the date they are bought. Packages that have been bought before April 7th will start and keep its validity for a year starting from the April 7th.

You do not need a physical card to access any of our services. All of the services that are included in the packages can be used through the Istanbul Airport mobile application.

Unfortunately, none of our packages include the Meet&Greet service. Meet&Greet service requires you to make a reservation beforehand from our website

iGA Pass Members and their guests can use iGA Sleepod, iGA Luggage Wrap, and iGA Left Luggage services at a 25% discount.
10% off at Unifree stores.
• Only for İGA Pass Members, the campaign is not valid for guests.
• The campaign is not not valid for alcohol and tobacco products.

When using our services, for us to be able to confirm your identity we require your photograph.

When you use our Valet & Car park service, we require your car plate to be able to recognize your vehicle.

iGA Pass Membership Packages are valid in Istanbul Airport, and Dalaman Airport. You can use the Dalaman Lounge which is located in Dalaman Airport Domestic Departures Floor in addition to the privileges we provide in Istanbul Airport.

We have 3 Info and Sales desk located in the Airport. One is on the D counter before the domestic departures, another one is on M counter before the international departures, and the last one is right next to the Information Desk after the passport check.

These are daily packages which consist of iGA Pass Daily, and iGA Pass Daily Kids.
In order to check the contents of iGA Pass Daily membership packages please click here
In order to check the prices of the iGA Pass Daily membership packages please click here

To buy the iGA Pass Daily packages;

• You can use our website www.igapass.com
• You can use the Istanbul Airport mobile application
• You can contact our call center at (444 1 442)
• You can contact our sales team at reservation@igapass.com
• Or, you can buy iGA Pass packages from the info and sales desks that are located in the airport.

• Fast Track
• Priority Check-in
• Lounge
• Buggy

You can see the services included within the package you have bought through the QR menu on our application, Istanbul Airport. To access any of our services, you need to show your QR code to the related personnel. You can see the QR code in the QR menu of the mobile application as shown below after you buy the membership package.