Frequently Asked Questions

To buy the iGA Pass Daily packages;

• You can use our website www.igapass.com
• You can use the Istanbul Airport mobile application
• You can contact our call center at (444 1 442)
• You can contact our sales team at reservation@igapass.com
• Or, you can buy iGA Pass packages from the info and sales desks that are located in the airport.

• Fast Track
• Priority Check-in
• Lounge
• Buggy

You can see the services included within the package you have bought through the QR menu on our application, Istanbul Airport. To access any of our services, you need to show your QR code to the related personnel. You can see the QR code in the QR menu of the mobile application as shown below after you buy the membership package.

From the day you buy the service, you are legally allowed to use your right of cancellation within fourteen (14) days without giving a reason. On the event that any of the services are used by your side within this fourteen (14) days, you are not allowed to use your right of cancellation.

After you have bought our services, if you have not used any of them within the aforementioned time frame, you can request to use your right of cancellation to an iGA info and sales desk, or our call center.

Unfortunately, members of iGA Pass Daily, or iGA Pass Daily Kids are unable to bring a guest with them except for children ages between 0-6.

Prioritized check-in is included in all iGA Pass membership packages. If the passengers are using one of our contracted airlines, they should go to their airlines’ business check-in counter to use this service. Showing the QR code menu in our Istanbul Airport application to the check-in personnel will allow the passenger to access our service.

• ACM Air
• Aegean Airlines
• Afriqiyah Airlines
• Air Algerie
• Air Astana
• Air France
• Asiana Airlines
• Azerbaijan Airlines
• Badr Airlines
• Belavia Belarus Airlines
• Buraq Air
• China Southern Airlines
• Egypt Air
• Emirates
• Etihad Airways
• Jazeera Airlines
• KLM Dutch Airlines
• Korean Air
• Kuwait Airways
• Lot Polish
• Lufthansa German Airlines
• Middle East Airlines
• Oman Air
• Qatar Airways
• Royal Air Maroc
• Royal Jordanian
• Saudi Arabian Airlines
• Singapore Airlines
• Tunisair
• Turkish Airlines (Counter G26)
• Turkmenistan
• Uzbekistan Airways

Every service included in iGA Pass Daily, and iGA Pass Daily kids has unlimited uses. iGA Lounge service is exempt from this as it is limited to one use of the service.

E-Receipt that is related to your transaction will be e-mailed to your registered contact information within 7 days.

Your package will be activated when you arrive at Istanbul Airport and show your QR to a related staff.

Daily packages are valid for a year, starting from the date they are bought. Fast Track service can be used for a week, while the other services are usable for a day, starting with the first use of the daily package.

You do not need a physical card to access any of our services. All of the services that are included in the packages can be used through the Istanbul Airport mobile application.

iGA Pass Daily owners can benefit from iGA Sleepod (iGA Sleepod), iGA Luggage Wrap and iGA Left Luggage at a 25% discount. There is no discount for their guests.

The free guest rights of the membership package (0-6 years old) are subject to benefit from the campaign at a 25% discount.

iGA Pass Daily packages are currently only usable in Istanbul Airport.

iGA Lounge - International
• Seating for 585 people within 4.400 m2 are of the lounge.
• We offer a free massage service in iGA Lounge, where delicious snacks are available on the open buffet. We have a room for kids to play in while our guests relax in a shower or our resting area. We also offer a comfortable business area with a meeting room and a silent room for the businesspeople to be able to continue working.



iGA Lounge - Domestic
• iGA Lounge Domestic has a seating capacity of 43 people within the area of 357,49 m2.
• Inside iGA Lounge Domestic, where delicious treats are served at open buffet, passengers can enjoy traditional Turkish food as well as enjoying the airside view in their pre-flight time.

The common lounges at Istanbul Airport is iGA Lounge located at International and Domestic Terminal. To access the iGA Lounge you need to purchase the iGA Lounge service, or one of the iGA Pass membership packages. Additionally, if you are using one of our contracted airlines or companies, they might give you the right to access iGA Lounge, should you meet the requirements set by their side.

In addition, on Istanbul Airport domestic lines, there is a Turkish Airlines CIP Lounge for business passengers and owners of the Frequent Flyer card. On the international departures there is another Turkish Airlines CIP Lounge for Star Alliance business passengers and owners of the Frequent Flyer card.

On the international departures, there is the iGA common lounge for iGA Pass owners to access. This lounge, while being accessible with purchasable entry, it can also be used by corporate guests of contracted companies such as banks, or telecom corporations.

iGA Lounge is located both on the International and Domestic Departures floor.

To purchase the iGA Lounge service;

• You can use the https://igapass.com/ web site,
• Istanbul Airport mobil application, or
• Reception at the entrance of the iGA Lounge.

You can also purchase Lounge service from iGA Pass service and sales points located within the airport.
iGA Pass sales points are as follows;
• Info Desk, International Departures Floor, after passport check
• Info Desk, Domestic Departures Floor, D counter

iGA Lounge - International
Our contracted airlines are listed below. If you are a business/first class passenger of these airlines or a member of their related membership programs, your airline will give you the right to access the iGA Lounge. Please contact your airlines on the matter of whether you are able to use our services or not.

• Aeroflot Russian Airlines
• Afriqiyah Airways
• Agean Airlines
• Air Astana
• Air France
• Asiana Airlines
• AtlasGlobal
• Azerbaijan Airlines
• Badr Airlines
• British Airways
• China Southern Airlines
• Emirates
• Etihad Airways
• Ghademes Airlines
• Iran Air
• Jazeera Airways
• KLM
• Korean Air
• Kuwait Airways
• Libyan Airlines
• Libyan Wings
• Middle East Airlines
• Oman Air
• Qatar Airways
• Rahila Air
• Royal Jordanian
• Saudia Airlines
• Tunisair
• Uzbekistan Airways

iGA Lounge - Domestic
We do not have contracted airlines for iGA Lounge Domestic yet. As Travel Program, we do have an agreement with Priority Pass.
Please contact your corporation on the matter of whether you are able to use our services or not.

You can check your eligibility for the service you have bought through the QR menu on our application, Istanbul Airport. To access our service, you need to show your QR code to the related personnel at the service point. You can see the QR code in the QR menu of the mobile application as shown below after you buy the iGA Lounge service.

From the day you buy the service, you are legally allowed to cancel the service within fourteen (14) days without giving a reason. On the event that any of the services are used by your side within this fourteen (14) days, you are not allowed to use your right of cancellation.

After you have bought our services, if you have not used any of them within the aforementioned time frame, you can request to use your right of cancellation to an iGA info and sales desk, or our call center.

You can purchase the iGA Buggy service from;
• Our www.igapass.com website ,
• Istanbul Airport mobile application
• Or the iGA Buggy stops.

Additionally, you will be able to buy our buggy services from iGA Pass information and sales desks that will be located on our airport in a short time. Information regarding when the iGA Pass info and sales desks start operating will be shared later on.

You can check your eligibility for the service you have bought through the QR menu on our application, Istanbul Airport. To access our service, you need to show your QR code to the related personnel at the service point.
You can see the QR code in the QR menu of the mobile application as shown below after you buy the iGA Buggy service

Buggy service is for one-time use only. To use our Buggy service again, you have to make a purchase again.

From the day you buy the service, you are legally allowed to cancel the service within fourteen (14) days without giving a reason. On the event that any of the services are used by your side within this fourteen (14) days, you are not allowed to use your right of cancellation.

After you have bought our services, if you have not used any of them within the aforementioned time frame, you can request to use your right of cancellation to an iGA info and sales desk, or our call center.

All of our buggy stops are currently operating. They are all open to use.

iGA Meet&Greet service works by a reservation system. In the case that we have an available welcome agent on the date you request, you will be notified about your reservation’s approval.

For reservations of iGA Meet&Greet;

• Our www.igapass.com website,
• Istanbul Airport mobile application, or
• From the reservation@igapass.com mail address.

Additionally, you will be able to buy our Meet & Greet services from iGA Pass information and sales desks that will be located on our airport in a short time. Information regarding when the iGA Pass info and sales desks start operating will be shared later on.

Approximately 6 hours before your arrival time at the airport you have specified in your reservation, our welcoming assistants will reach you by phone and provide you with detailed information and planning about the meeting place and time.

For Meet & Greet services, only the reservations which are made up to 48 hours before the flight can be processed. Reservations made within the 48 hours of the flight are not taken into process.

For your request of cancellation and changing the service, you can contact the iGA information and sales desk.

If your reservation is approved and you have bought the service, from the day you have made the purchase, you have the right of cancellation in up to fourteen (14) days. Only condition being that the cancellation cannot be within the 48 hours of your flight. On the event that the service is used within the fourteen (14) days of purchase, you are not allowed to use your right of cancellation.

What are the service details and prices?
It is a type of service offered in addition to the iGA Meet & Greet service. iGA Meet & Greet Special service is a Meet & Greet service provided for passengers with special circumstances or needs. It has the same prices and same content as existing Meet & Greet services.
In addition;
• Our specially trained (First Aid Training, Sign Language Training, Disability Perception and Awareness Training) Meet & Greet assistants will escort our guests.
• Upon request, our guests will be directed to special rooms offered by Istanbul Airport free of charge.
These rooms are;
- Adult changing room
- Very special guest room
- Silent room
- Private passenger service point

Who can benefit?
• Elderly guests,
• Guests with chronic diseases such as blood pressure, diabetes, heart
• Hearing and visually impaired guests
• Guests with illnesses with potential loss of consciousness such as Sara, Dementia, Alzheimer
• Guests requesting support for walking and moving
• Guests with epilepsy, autism, intelligence difference, Parkinson's, Cerebral Palsy, Down syndrome

How can I make a reservation?
iGA Meet&Greet Special service works by a reservation system. In the case that we have an available welcome agent on the date you request, you will be notified about your reservation’s approval.
You can make iGA Meet&Greet Special reservations via;
• igapass.com web site,
• İstanbul Airport mobile application,
• reservation@igapass.com mail address or
• Our Info and Sales points located in the Airport.

How Do I Use the Service?
Approximately 4 hours before your arrival time at the airport you have specified in your reservation, our welcoming assistants will reach you by phone and provide you with detailed information and planning about the meeting place and time.

When is the latest I can make a reservation?
For Meet & Greet services, only the reservations which are made up to 24 hours before the flight can be processed. Reservations made within the 24 hours of the flight are not taken into process.

What are my rights to cancelling and changing the service?
For your request of cancellation and changing the service, you can contact the iGA information and sales desk or Call Service.
If your reservation is approved and you have bought the service, from the day you have made the purchase, you have the right of cancellation in up to fourteen (14) days. Only condition being that the cancellation cannot be within the 48 hours of your flight.
On the event that the service is used within the fourteen (14) days of purchase, you are not allowed to use your right of cancellation.

What are the service details and prices?
Due to the Covid-19 pandemic period, it is a type of service offered in addition to the iGA Meet & Greet service. In addition to the services included in the Meet&Greet, passengers may take their PCR test quickly in the privately allocated cabins without waiting in line. Only departing passengers and transfer passengers can benefit.

iGA Meet&Greet Healt service is 105€ for departure passengers, 155€ for transfer passengers.
* Prices are discounted and valid until 31 December 2020.

How can I make a reservation?
iGA Meet&Greet service works by a reservation system. In the case that we have an available welcome agent on the date you request, you will be notified about your reservation’s approval.
For reservations of iGA Meet&Greet Health;
• From the reservation@igapass.com mail address.
• Or you can make your reservation through our Info and Sales desk located in the Airport.

How Do I Use the Service?
Approximately 6 hours before your arrival time at the airport you have specified in your reservation, our welcoming assistants will reach you by phone and provide you with detailed information and planning about the meeting place and time.

When is the latest I can make a reservation?
For Meet & Greet services, only the reservations which are made up to 24 hours before the flight can be processed. Reservations made within the 24 hours of the flight are not taken into process.

What are my rights to cancelling and changing the service?
For your request of cancellation and changing the service, you can contact the iGA information and sales desk or Call Service.
If your reservation is approved and you have bought the service, from the day you have made the purchase, you have the right of cancellation in up to fourteen (14) days. Only condition being that the cancellation cannot be within the 48 hours of your flight.
On the event that the service is used within the fourteen (14) days of purchase, you are not allowed to use your right of cancellation.

iGA Fast Track service is available;
• At the entrance to the terminal; security points of 1st entrance gate - domestic departures, 3rd and 7th entrance gates - international departures.

• At passport control points of international arrivals, international departures, and the transfer floor.

• Domestic departure passenger security point

* The fast track point on the departure floor opposite the door number 7 and our fast track points on the international arrivals floor opposite the E1 and E2 gates are temporarily closed due to the measures taken for the Covid-19 period.

Our contracted airlines are listed below. If you are a business/first class passenger of these airlines or a member of their related membership programs, your airline will give you the right to access the iGA Lounge. Please contact your airlines on the matter of whether you are able to use our services or not.

• ACM Air
• Afriqiyah Airways
• Agean Airlines
• Air Astana
• Air France
• Asiana Airlines
• Azerbaijan Airlines
• Badr Airlines
• Buraq Air
• Egyptair
• Emirates
• Etihad Airways
• Jazeera Airways
• KLM
• Korean Air
• Kuwait Airways
• Lot Polish
• Lufthansa
• Middle East Airlines
• Oman Air
• Qatar Airways
• Royal Air Maroc
• Royal Jordanian
• Saudia Airlines
• Singapore Airlines
• Turkmenistan Airlines
• Uzbekistan Airways

You can check your eligibility for the service you have bought through the QR menu on our application, Istanbul Airport. To access our Fast Track service, you need to show your QR code to the related personnel. You can see the QR code in the QR menu of the mobile application as shown below after you buy the membership package.

iGA Pass Extra includes 30 days of Valet & Car park service, and iGA Pass Premium offers an extended 90 days of service. Your eligibilities start from the day you purchase the service, and is usable for a year.

Valet pick-up spots are: on departures floor international and domestic lines has 1 each, and there is 1 on CIP, which makes a total of 3 spots for valets.

Valet return spots are: on the road between the Plaza Area and Car Park for domestic and international lines have 1 each, making a total of 2 valet return spot.

To access our Valet & Car Park service you need to be a member of either iGA Pass Extra or iGA Pass Premium.

You can buy our membership packages from;
• Our www.igapass.com website or,
• Istanbul Airport mobile application.

Additionally, you will be able to buy our services from iGA Pass information and sales desks that will be located on our airport in a short time. Information regarding when the iGA Pass info and sales desks start operating will be shared later on.

If you are a member of one of the iGA Pass Extra, or iGA Pass Premium packages, you are allowed to register 3 different vehicles to your membership. For this reason, you should register the vehicles you want to access this service with. Please note that you can access this service with only one of the registered vehicles at the same time. You cannot use the service with different vehicles simultaneously.

• In the event that you use Valet & Car park service for more than 24 hours, another “day of use” will be subtracted from your total limit.
• Within 24 hours, if you enter and exit the car park multiple times, another “day of use” will be subtracted for every entrance.
• During the time you access the free car park, you can use the valet service freely.
• In the case of when you have Car park service eligibility upon entry to the car park, but it expires during the stay, you do not pay for Valet service, but you will have to pay for the extra days you have stayed at the car park.
• When your Car park eligibility ends, your Valet service eligibility also ends.
• Membership owner cannot park more than 1 car simultaneously to the car park.
• If used contrarily to the aforementioned way, on the condition that all the legal rights of the CMLKK are reserved, the member’s package will be terminated immediately without a refund.

You can check your eligibility for the service you have bought through the QR menu on our application, Istanbul Airport. To access our Valet & Car park service, you need to show your iGA Pass Extra or iGA Pass Premium QR code to the related personnel. You can see the QR code in the QR menu of the mobile application as shown below after you buy the membership package.

Unfortunately, there is no option of an installment currently. Depending on our agreements with the banks, installment options will be added to our system in the near future.

Our current prices are exclusive to our launch and there are no sales to any specific banks or cards. After the launch, special promotions that our customers can benefit from will be put to operation.

AIRPORT FLOWERS
15% discount in all purchases
• The campaign is valid only for Airport Flowers at Istanbul Airport.
• iGA PASS members can show their identity to benefit discount via iGA PASS QR menu from Istanbul Airport mobile app.
• For your orders you may call +90 537 368 49 49
• The campaign may not be combined with other campaigns.

ALTINBAŞ
200₺ Discount for diamond or gold product purchases of 2,000 TL and above.
• The campaign is only valid for purchases made from Altınbaş İstanbul Airport store until 31.07.2021.
• The campaign is valid for the non-discounted label price of the product. For credit and installment payments, the commission rates applied by the relevant bank will be added before the discount.
• The campaign is not valid for 1 carat and above diamond product purchases, gold coins, wire bracelets, gram gold, gold bullion and 22 carat gold product purchases.
• The campaign cannot be used or combined with all kinds of campaigns, discounts, promotions, gift vouchers and similar campaigns offered and to be offered by Altınbaş.
• Altınbaş reserves the legal right to make all kinds of changes regarding the subject and scope.
The campaign details can be reached on website www.altinbas.com and the customer hotline 444 LOVE (5683).

ARİFOĞLU BAHARAT
%15 discount in all products
• The campaign is valid only for Arifoğlu Baharat at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

DÜNYAGÖZ OPTİK
%15 Discount in certain products
• The campaign is valid only for Dunyagoz Optic at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The discount is not valid on the following brands: Cartier, Maybach, Dior, Celine, Ray Ban, Tom Ford
• The campaign may not be combined with other campaigns.

FUJI FILM
%25 discount in all products
• The campaign is valid only for instax.com.tr.
• Please call for 444 1 442 for detailed information.
• The campaign cannot be conjoined together with other campaigns.

GARENTA MOOV
50₺ Discount in first rental
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• You can use PASSMOOV code to benefit discount.
• The campaign may not be combined with other campaigns.

JW MARRIOTT (Istanbul Bosphorus)
Free package upgrade, special complimentary, VIP set-up and 10% discount
• The campaign is valid only for reservations made via marriott.com
• iGA PASS members can benefit discount via B1809 code.

LEVENT SHOESHINE & GIFT SHOP
%30 Discount in all products
• The campaign is valid only for Levent Shoeshine & Gift Shop.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

NJOY TECHNOLOGY
%20 Discount in all products
• The campaign is valid at Istanbul Airport International Terminal, İstanbul Aqua Florya Shopping Mall, • Bodrum Milas Airport Domestic Terminal and İzmir Airport Domestic Departures Termianl NJOY Technology and NJOY Local SIM stores.
iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

OH MY GİFT SHOP
%15 discount in all products
• The campaign is valid only for Oh My Gift Shop at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

PARİSLİ CEMİL KUAFÖR
%30 discount in all services
• The campaign is valid only for Parisli Cemil Coiffeur at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

SAMSONITE
%15 discount in all products
• The campaign is valid only for Samsonite at Istanbul Airport Domestic Departure.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

SHERATON (Istanbul City Center)
Free package upgrade, special complimentary, VIP set-up and 10% discount
• The campaign is valid only for reservations made via marriott.com
• iGA PASS members can benefit discount via B1809 code.

SO CHIC
%10 discount in all products
• The campaign is valid only for So Chic at Istanbul Airport Domestic Departure.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

ŞAHİN HEDİYELİK
%15 discount in all products
• The campaign is valid only for Şahin Souvenir Shop at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

ŞAHİN GİFT SHOP
%15 discount in all products
• The campaign is valid only for Şahin Gift Shop at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

UNIFREE
%10 discount in certain products
• The campaign does not apply to alcoholic beverages and tobacco products.
• iGA Pass members can submit their identification by showing their membership via over QR menu application of Istanbul Airport and benefit from the discount.
• The campaign cannot be conjoined together with other campaigns.

YİĞİTALP KURU TEMİZLEME
%10 discount in all services
• The campaign is valid only for Yiğitalp Laundry at Istanbul Airport.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

YOTEL
15% discount in all reservations
• The campaign is valid only for YOTEL at Istanbul Airport landside.
• iGA Pass members can show their identity to benefit discount via iGA Pass QR Menu from Istanbul Airport mobile app.
• The campaign may not be combined with other campaigns.

YVES ROCHER
25% discount in online purchases of 50₺ or more
• The campaign is valid for purchases of 50₺ or more at https://www.yvesrocher.com.tr/ and the Yves Rocher mobile application.
• iGA PASS members can benefit discount via YRIGA21 code.
• The campaign is valid until 31.12.2021.
• The campaign may not be combined with other campaigns.

Istanbul Airport application supports both the English and Turkish language. Our application will use the language of our guest’s phone. Meaning that, if your phone’s language is Turkish, the application will start in Turkish and vice versa.

* For the members of iGA Pass Plus and iGA Pass Extra packages the children between ages 0-12, and for the owners of the iGA Pass Premium package, guests between ages 0-18 are not subtracted from their guest rights.
** Total price is calculated by applying the VAT to the listed price.
*** Our prioritized check-in service is only valid on the contracted airlines’ business check-in counter.
**** iGA Pass Members can use iGA Sleepod, iGA Luggage Wrap, and iGA Left Luggage services with discounted prices.

* Children between ages 0-6 who are accompanied by owners of iGA Pass Daily packages can use the service free of charge.
** Total price is calculated by applying VAT to the listed prices.
*** iGA Pass Daily package members can use iGA Sleepod, iGA Luggage Wrap, and iGA Left Luggage services with discounted prices.
**** Our prioritized check-in service is only valid on the contracted airlines’ business check-in counter.
***** These prices are discounted prices which are only valid until September 1st 2020.